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FAQ

1. How long does lezentriva take to process an order?

Most orders are processed within 2–3 business days. Weekends and public holidays are not included.

2. When should I expect delivery?

Delivery is estimated to take 20–45 calendar days after shipment. Customs procedures, carrier conditions, weather and the destination may affect the arrival date.

3. How can I obtain my tracking number?

Email cina-evaugur199@outlook.com with your order number. We will provide the available tracking information. The carrier’s first update may take several days to appear.

4. Does lezentriva offer free shipping and free returns?

Orders with a merchandise subtotal greater than USD $30 qualify for free standard shipping. Eligible products may also be returned free of charge within 30 days after delivery.

5. What should I do if my package is lost or damaged?

Contact cina-evaugur199@outlook.com with your order number. For damage, include photographs of the product, packaging and shipping label. After verification, we will arrange a replacement without additional charge or provide another appropriate resolution.