Refund policy

Last updated: November 12, 2026

This policy applies to purchases made from lezentriva through lezentriva.shop.

30-Day Return Window

You may request an eligible return within 30 days after the order is delivered.

To be eligible, a product must generally:

  • Be unused, unworn and in substantially original condition;
  • Include its original packaging, accessories and documentation;
  • Be free from damage caused after delivery;
  • Be accompanied by an order number or other proof of purchase.

All returns require advance authorization. Products sent without our instructions may be refused or delayed.

How to Request a Return

Email cina-evaugur199@outlook.com and provide:

  • Your full name;
  • Order number;
  • Product being returned;
  • Reason for the request;
  • Photographs if the product is damaged, defective or incorrect.

If approved, we will provide the appropriate return address and shipping instructions.

Free Return Shipping

Eligible returns qualify for free return shipping. Depending on your location, we will provide a prepaid label or another approved free-return arrangement.

No restocking fee is charged for an eligible return.

Damaged, Defective or Incorrect Products

Inspect your order promptly after delivery. If a product arrives damaged, defective, incomplete or different from the product ordered, contact us as soon as reasonably possible.

Keep the product, packaging and shipping label while we investigate. We may request photographs or other reasonable evidence.

After verification, we will provide an appropriate remedy, which may include:

  • A replacement at no additional charge;
  • A full or partial refund;
  • Another solution agreed upon with the customer.

Products That Cannot Normally Be Returned

Unless required by law or the product arrived defective or incorrect, the following products may not qualify:

  • Personalized or custom-made products;
  • Perishable goods;
  • Opened hygiene, cosmetic or personal-care products;
  • Gift cards;
  • Digital or downloadable products;
  • Products clearly marked final sale before checkout.

These exclusions do not affect mandatory consumer rights.

Refunds

After receiving and inspecting the returned product, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. The funds should normally appear in your account within 3–7 business days after processing. Your bank or payment provider may require additional time.

Exchanges

Contact us to request a replacement for a damaged, defective or incorrect product. For a different size, color or product, we may ask you to return the original item and submit a new order.

Cancellations

Send cancellation requests promptly. We will try to accommodate the request, but cancellation cannot be guaranteed once processing or shipment begins.

Shipping Charges, Duties and Taxes

Orders with a merchandise subtotal greater than USD $30 qualify for free standard shipping.

Customers will not be responsible for undisclosed import duties, customs fees or delivery-related taxes. If an eligible shipment generates such a charge, lezentriva will handle or reimburse it after reviewing reasonable supporting documentation.

Contact

lezentriva
Operated by VAZQUEZ JIMENEZ LLC
17434 Gothard St, Huntington Beach, CA
Email: cina-evaugur199@outlook.com
Website: lezentriva.shop