Shipping policy
Last updated: November 12, 2026
This Shipping Policy applies to orders placed through lezentriva.shop.
Processing Time
Orders are normally prepared for shipment within 2–3 business days after payment authorization.
Business days exclude weekends and public holidays. Inventory verification, high demand or exceptional circumstances may occasionally require additional time.
Estimated Delivery
Delivery after dispatch is estimated to take:
20–45 calendar days
This is an estimated range rather than a guaranteed arrival date. Transit may be affected by the destination, customs review, carrier disruptions, weather or holidays.
Shipping Charges
- Orders with a merchandise subtotal greater than USD $30 receive free standard shipping.
- Any fee for an order that does not qualify will be shown before payment.
- Discounts may affect the merchandise subtotal used to determine eligibility.
Taxes and Customs Charges
Customers are not responsible for undisclosed import duties, customs taxes or carrier handling fees.
If an unexpected charge is requested for an eligible shipment, contact us before paying whenever possible. Retain any invoice or receipt for review.
Delivery Address
Customers must provide a complete and accurate delivery address. Contact us immediately if you discover an error.
We will try to update the address, but changes may not be possible once fulfillment begins.
Tracking Information
To request your tracking number, email cina-evaugur199@outlook.com and include your order number.
Tracking information may take several days to appear, especially when a package transfers between carriers.
Split Shipments
Products from the same order may arrive in separate packages. You will not be charged an additional fee solely because an order was divided into multiple shipments.
Delayed Orders
If the estimated delivery period has passed, contact us with your order number. We will check the tracking record and request a carrier investigation where appropriate.
Lost Packages
If the carrier confirms that a package is lost, email cina-evaugur199@outlook.com.
After verification, we will arrange a replacement at no additional product or shipping cost. If replacement is unavailable, we may provide a refund.
Packages Marked Delivered
If tracking shows delivery but you cannot locate the package:
- Check the mailbox, entrance and safe delivery locations;
- Ask household members, neighbors or building staff;
- Allow up to two business days for a possible early carrier scan;
- Contact the carrier;
- Notify us if the package remains missing.
We will provide reasonable assistance based on available evidence.
Damaged Shipments
Photograph the product, packaging and shipping label. Retain all materials and contact us promptly.
Shipping Contact
lezentriva
Operated by VAZQUEZ JIMENEZ LLC
17434 Gothard St, Huntington Beach, CA
Email: cina-evaugur199@outlook.com